Shipping Policy

Order Processing

Orders are generally processed during standard business days, excluding weekends and holidays. Processing times may vary depending on inventory availability, order verification requirements, manufacturer fulfillment schedules, and procurement coordination.

• Processing timelines are estimates and may vary by product category.
• Special-order or custom-configured items may require additional lead time.
• Customers may be contacted for additional verification when necessary.

Shipping Methods

Acceller Technologies works with commercial shipping carriers, distributors, manufacturers, and logistics providers to coordinate product delivery across supported regions.

• Standard ground shipping
• Expedited delivery services
• Freight and palletized shipments
• Manufacturer direct shipments where applicable

Delivery Estimates

Estimated delivery dates provided during checkout, quoting, or procurement discussions are informational only and are not guaranteed unless explicitly confirmed in writing.

Delivery timelines may be affected by carrier delays, weather conditions, inventory shortages, manufacturer availability, customs processing, or other operational factors outside of Acceller Technologies’ direct control.

Tracking Information

Tracking details may be provided once shipments are processed and released by the applicable shipping carrier or fulfillment provider.

• Tracking availability may vary by shipment type.
• Partial shipments may generate separate tracking numbers.
• Large freight deliveries may require appointment scheduling.

Freight & Large Equipment Deliveries

Certain infrastructure, networking, server, rack-mounted, or bulk procurement orders may ship through freight carriers or specialized logistics providers.

• Customers are responsible for ensuring delivery site accessibility.
• Liftgate service or inside delivery may require advance coordination.
• Additional freight handling charges may apply in certain circumstances.

Address Accuracy

Customers are responsible for providing accurate shipping and contact information at the time of order placement.

Acceller Technologies is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete shipping information submitted by the customer.

Damaged or Missing Shipments

Customers should inspect deliveries promptly upon arrival and report any visible damage, shortages, or shipment discrepancies as soon as reasonably possible.

• Visible shipping damage should be documented upon delivery whenever possible.
• Claims related to missing or damaged shipments should be reported within five (5) business days of delivery confirmation.
• Acceller Technologies may assist customers with carrier claim coordination where applicable.

International & Multi-Location Shipments

International shipping availability may vary depending on destination restrictions, export compliance requirements, carrier support, and manufacturer authorization.

Multi-location or phased enterprise deployments may require separate shipment coordination and scheduling.