Frequently Ask Questions
Question: How can I be sure that it is safe to buy from accellertechnologies.com?
Answer: Accellertechnologies.com is a Value Added Reseller- based in New York, USA. We have been shipping to all states nationwide and worldwide by FedEx, DHL, USPS, and UPS Express shipping.
Question: How can I trust Acceller Technologies and its site?
Answer: Need more information, contact us:
Phone: +1 (929) 355-7019
Email: [email protected]
Question: What If I Am Making A Large / Bulk Order?
Answer: Earnestly, we give equal importance to every order we receive – no matter how big or small it is. However, if you intend to order a large number of products from us, we can help you with trusted and economical domestic and international logistic providers who can make this job easy for you.
Rest assured, we will do everything possible at our hand to fulfill your order in a timely and hassle-free manner. For any large order quantities, our executive managers would be pleased to assist you.
Question: How can I cancel an Order Placed Wrongly?
Answer:
Cancellation before payment
If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of ‘test’ orders each day which our members are using to quote certain cart contents and save the invoice for later reference. We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we’re not processing your order.
You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.
If your order is more than a week old please note you may not be able to “reactivate” it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.
Withdrawing an Order after Payment
If you have placed an order you have paid, for and you want to cancel, please contact us as soon as possible.
If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
If the goods have already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are adding further products, but not canceling the previous items, that can usually be processed without any extra fees – please contact us.
If the order is in an early processing stage you may be able to change your mind and cancel the total order. You can ask for a refund or keep your payment as a credit.
Email: [email protected]
Question: Is There A Catalog / Price List Available?
Answer: Due to the dynamic nature of our product line as well as our effort to provide the lowest price to our customers, compiling a catalog would not be very fruitful.
Our website contains all the information we have on our products. If you have any specific questions, we welcome you to contact our customer service representatives.
Question: Can An Order Be Made Without Using The Website?
Answer: Yes, it is possible. You can order any products by opting for one of the following available methods.
By calling the below numbers:
International Dialers: +1 (929) 355-7019
Speak to USA-based, neither voicemail nor recorded response – get to speak to a real person.
Live Chat
Not sure what to Buy? Speak to our chat representatives who can assist you with placing your order.
You can always email us your requirements at our sales email: [email protected] and one of our sales representatives will get back to you with a solution.
Call Back
Fill out a form and receive a call back from one of our dedicated account managers who can cater to your needs at your required time.
Quote Beater
Question: Have an equipment list or an existing quote?
Answer: Shoot us your target price, and in 90% of cases, we can beat your best price or provide an alternative solution – Give us a try.
- Pre-sales Support
Our dedicated team of highly qualified Pre-Sales engineers can work with you to design a solution to fit your exact requirements.
Call now on (929) 355-7019 or send an email.
Question: What is the minimum quantity to place an order?
Answer: accellertechnologies.com has no minimum order quantity, and we can ship single items or large quantity orders.
Question: Is there any insurance available for delivery?
Answer: Yes, there is a facility to insure the delivery items via courier insurance companies. This means, in case of any fire, theft, or physical damage, you get a full refund. -You can add Shipping Insurance to your order. The insurance amount depends upon the value of the goods to be transported, you can always contact us for further details if you want to insure your delivery.
Question: How long does it normally take for delivery from the USA to my place?
Answer: As we get notification of payment received or Terms Approval (for credit accounts), we start processing your order – gather all the items required by you in our warehouse and put them in a secure outer packing for safe transit to your destination.
The next step is to hand over this package to the courier who is responsible and charges us for the delivery till your required destination. Standard shipping normally takes 1-3 days, express shipping normally takes 1-2 days, furthermore next day and next day pre-12 delivery options are available for homeland destinations. Processing at our end normally takes 1-2 days.
Question: Can I track my order status?
Answer: Yes – you can, once your order has been shipped, you will receive a confirmation email from us – confirming that your order has been shipped. Further, there is the Courier Company’s tracking number inside the mail that you can use to trace the location of your package.
Question: How is shipping handled at accellertechnologies.com?
I want to order some products from accellertechnologies.com, but I am not sure how they will send them to me and how long it would take.?
Answer: Firstly, due to our massive shipment volumes, we are entitled to additional discounts from couriers such as FedEx, DHL, USPS, and UPS; hence we can provide you with first-class shipping at economical rates.
The shipping charges for your desired destination can be seen during the checkout process, right before placing the order at our site.
Question: What are different payment options available for me?
Question: What different payment methods are available for me at Acceller Technologies?
Answer: At Acceller Technologies, we are fully aware of the diversified backgrounds and needs of our customers; hence, we make it easy for you to choose from the different payment options detailed below.
PayPal
Paypal is one of the most secure and widely used payment methods today. We accept PayPal payments. If your PayPal payment is not going through, you can contact the PayPal team directly and they can assist you with the payment process. Furthermore, you can discuss with us if you have any related questions.
Cash On Delivery
No, sorry, please pay for your order in full, in advance, by bank transfer, western union, or PayPal.
Western Union
We accept western union payments. After your payment, please inform us of detailed payment info Order Number, Western Union Money Control Number, Order Amount, Sender’s First and Last Name, Sender’s Address, and Country, and Sender’s Phone Number), You can contact our sales team via phone or email us at: [email protected]. As soon as we confirm that payment has been received, we will start to process your order.
Email: [email protected]
Credit Terms:
The terms we offer are subject to approval depending on the client’s credit rating. For further information about how to apply for a Credit account, please email [email protected] or call us and speak about your requirement. If you have any further questions regarding your accellertechnologies.com order payment, please contact our admin at: [email protected].
Question: Do I Have To Pay Sales Tax?
Answer: You can choose to view prices in different currencies using the drop-down Currencies menu at the top of the right-hand pane of our homepage.
For Domestic (US-Based Customers):
If you reside in a constituency where Sales Tax is to be collected, we will charge Sales Tax on your order and collect on the US Government’s behalf.
For International Customers:
For International customers, there is no Sales Tax applicable. However, customers are expected to comply with their local laws and duties and are expected to take care of these by themselves.
Tax-Exempt Businesses:
If you are Tax Exempt by United States Government, You can send us your Tax Exempt Certificate and we will not charge you any applicable Sales Tax on your purchase.
Question: Is drop shipping available at Acceller Technologies?
Answer: Yes, it is available. If your drop-ship product from accellertechnologies.com directly to your customer, please make sure that the shipping address you filled in PayPal is the same as the shipping address in your order
If you make a mistake while placing an order or want to change it, please inform us immediately and we will take care of the changes.
New User Guide accellertechnologies.com Overview
At accellertechnologies.com, we strive to provide our customers with the best products at cost-effective prices, while rendering an exceptional customer service experience.
No Minimum Orders
All products shown on accellertechnologies.com are available to buy right now, either as single samples or larger wholesale orders. There is no Minimum Order Quantity.
Worldwide Delivery
We ship to most countries except the following:
Internationally: Puerto Rico, Angola, Cameroon, Cambodia, Cayman Islands, Djibouti, French Polynesia, Honduras, Libya, Mongolia, Ecuador, El Salvador, Suriname, Guyana, Panama, Mauritius, Somalia, Brunei Darussalam, Chad, Madagascar, New Caledonia, Western Samoa, Bahamas, Bermuda, Iran, Jamaica, Saint Kitts-Nevis, Saint Lucia, Trinidad and Tobago, Western Sahara, Wallis and Futuna, Nepal, Bolivia, Mali, Fiji, Gambia, Kyrgyzstan, Laos, Papua New Guinea, Congo, Republic of Seychelles, Sudan, Guadeloupe, Uganda, Vanuatu, Venezuela, Burma, Antigua and Barbuda, Burundi, Cuba, Republic of, Congo, Democratic Republic of the Kiribati, Reunion, Yemen, Aruba, Barbados, Belize, Ghana, Grenada, Haiti, Liberia, Nicaragua, Sierra Leone, Central African Republic, Comoros, Martinique, Tuvalu, Dominica, Lebanon, Niger.
Domestically, Alaska/Hawaii, US Protectorates, APO/FPO, PO Box. Orders are shipped using our couriers directly to any address. Drop Shipping is available on all orders.
If you placed an order for delivery to any of the above-mentioned domestic or international territories, we reserve the right to cancel the order and refund it.
For further information regarding shipping rates, taxes and duties, feel free to speak to us. Easy Payment Options
Payment for orders is in full, in advance, by Credit Card, Debit Card, PayPal, Bank Transfer, or Western Union.
Question: Do you have a guarantee or warranty for all products?
Answer: Yes! accellertechnologies.com chooses products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.
We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.
We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
All new products are covered under the Standard Manufacturer’s Warranty, Used and Refurbished products have 30 days return/replacement warranty.
A few Tips Customers Need to Pay Attention To
When you sign up for an accellertechnologies.com account you are indicating that you agree to the policies and terms we’ve published in our online Knowledgebase. Here is some important information that you must be aware of before you place orders:
∙ You need a valid phone number in your account. Drop-shippers – please provide your customer’s phone number for the courier to use.
∙ All our products are covered by our 12-month warranty.
∙ Customers need to return faulty items to us in New York, USA. Sometimes the returning shipping cost is refundable if we find a mistake was made by us. The cost of shipping replacement products is covered by accellertechnologies.com.
Shipping & Delivery
Compensation
refers to full or partial refund/credit of the amount you paid for the merchandise and /or shipping (depending on the situation).
accellertechnologies.com will absolutely not offer any further compensation or accept any liability in any other regard.
We reserve the sole right to evaluate the reason for a Customs exception. We will do this openly based on our communications with the Courier, your country’s Customs, and any evidence you have provided us of your own communications with the Courier and Customs.
If the merchandise is returned to New York, USA, but we deem that you were liable for the failed delivery, not us, we may be able to compensate partially, based on any remaining credit after return delivery fees, New York, USA import taxes, and restocking fees.
If the merchandise is impounded, held indefinitely, destroyed, or confiscated by Customs, and according to the policy above this is not accellertechnologies.com responsibility (including where the actual reason for the exception was never clarified), you will not receive compensation of any kind.
Question: In The Case Of a Customs Hold?
Answer: accellertechnologies.com will contact you to discuss the issue openly. You will typically be required to communicate directly with your country’s Customs or contact them via your courier company.
If additional documents are required, accellertechnologies.com will do its utmost to provide the documents to you and support the merchandise clearance.
Your country’s Customs can hold merchandise pending a decision for as long as they like.
The final decision about assessing, valuing, taxing, releasing/refusing, and seizing the merchandise is entirely down to Customs. In some cases, no reasons are provided, and in many countries, the importer has no right to appeal. In most countries, the Customs are hard to communicate with and lack basic public information or accessible staff contact. In the vast majority of cases, the merchandise is released after a delay ranging from 1 day to 6 months… The reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone’s control. If the merchandise is refused entry, it will either be destroyed with no compensation or turned back so the courier ships them back to accellertechnologies.com. Under these terms and conditions, which you are agreeing to at the time you place your order, you are acknowledging you understand your basic responsibilities as an importer and the resultant liabilities should any exception occur.
Examples of situations where accellertechnologies.com will compensate you.
∙ If internationally recognized documents such as CE / FCC / Sisvel could not be supplied fast enough by accellertechnologies.com, and Customs refused entry to the merchandise.
∙ If you made a valid request for customization of the shipping paperwork and we agreed to follow your instructions but failed to do so.
∙ If we made any other serious error on the paperwork accompanying the merchandise.
∙ If the merchandise was delayed or impounded by New York, USA Exit Customs rather than your own Country’s Customs.
∙ If a Customs inquiry reveals a valid IPR issue with the products.
accellertechnologies.com never knowingly markets/sells counterfeit products or any products/packaging infringing the intellectual property of any parties.
Examples of situations where you are not entitled to compensation
∙ If you refused to accept the merchandise.
∙ If the merchandise could not clear due to import restrictions that are specific to your own country, e.g. FDA approval of products (USA), country-specific certification, restricted categories of merchandise, quotas, so-called anti-dumping enforcement, etc. If you refused to accept applicable taxes or other charges associated with the import procedure.
∙ If you refused to pay additional charges or fines resulting from Customs’ re-assessment of the classification or value of the merchandise.
∙ If you were unable to accept the merchandise due to laws in your country such as a lack of an import license.
∙ If Customs refused entry to your merchandise because you failed to provide paperwork or other information in a timely manner, OR provided incorrect paperwork or information.
∙ If Customs refused entry to your merchandise but they did not provide a reason, OR we were unable to confirm sufficient detail of the supposed reason.
∙ If Customs refused entry to your merchandise due to a supposed IPR issue, but in our opinion this is unsubstantiated.
∙ If Customs are still holding the merchandise after a period of at least 6 weeks and after our best efforts we have no further detail about the reason for the hold or any probable resolution to the case.
∙ If clearance fails due to a lack of licenses/documents/certificates which are specific to your country and accellertechnologies.com deems it beyond the reasonable scope of our Shipping Team to provide these documents in the absence of any pre-shipment communication from you.
∙ If Customs refused entry to your merchandise or levied increased taxes, charges, or fines associated with the classification or declared value of the merchandise on the shipping paperwork. We always inform you in advance about the declaration of your merchandise, and in the cases of larger shipments you have to agree to the declaration value explicitly, so this is deemed to be totally your responsibility. If we previously warned you about a possible increased risk of delivery exceptions due to our experience of shipping to your country, for whatever reason, but you explicitly agreed to go ahead with the order.
Customs Clearance
All imported merchandise is subject to Customs clearance in every country. When you buy from accellertechnologies.com, the merchandise is sent from New York, USA. Therefore you are importing, and you are the importer responsible for the merchandise when the merchandise passes through Customs in your destination country. According to our general terms and conditions, you may order anything you like from accellertechnologies.com and we will fulfill your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies, etc. apply in that country.
accellertechnologies.com cannot and will not offer advice or pre-shipment information on Customs issues in any regard. From over 2 years of shipping thousands of orders, we can confirm that in over 99.9% of shipments from accellertechnologies.com there is no issue whatsoever with Customs clearance.
Furthermore in the majority of the rare cases subject to a delay in Customs, the merchandise is released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and accellertechnologies.com is an experienced provider of correct shipping documentation and compliant products and packaging. You need to be aware that, since any order, you make on accellertechnologies.com will pass through your country’s Customs, the Customs have the right to hold and inspect your merchandise according to their policies. Every country’s Customs has different policies, and these policies can vary substantially, for example:
…from port to port
…from day to day or from one Custom staff member to another
…depending on the volume of packages requiring clearance on any particular day
…depending on the security levels and political climate of the moment
…depending on the package shipment method
…depending on the package origin
…depending on the package, weight, shape, packing, size, profile, x-ray results, etc.
…depending on the package contents
…depending on the declared or assessed valuation of the package contents
…depending on the paperwork accompanying the shipment
…depending on random inspection timetables or scheduled batch checks for particular criteria
As the importer, you bear sole responsibility for the clearance of the merchandise and any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any problem case. If you are drop shipping, it is important to note that the consignee of the merchandise is your customer, and therefore they will be liable for any assessed import duties, sales taxes, or issues arising from Customs inspection. In most countries, depending on the category of merchandise imported and the quantity or value, the shipment will be assessed for duties and /or sales tax.
Question: What about Import Regulations?
Answer: We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country – and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred.
Please read the full small print below!
Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
Question: What if I don’t receive my package for a long time?
Answer: If you haven’t received the package for a considerably longer time than expected, please check with the courier company with your tracking number. Meanwhile, please inform us by. We will contact the courier company for the information about your parcel. We are not responsible for the delivery delay caused by the display of orders handled by customers (such as incomplete information, or order by deletion). We are not responsible for service failures and losses caused by force majeure. These reasons include but are not limited to; natural disaster, war, air disasters, or Embargoes by force majeure; Inherent flaws of shipment; caused by feasibility and nonfeasance by the consignee, the third man, customs, or outer government department.
Question: What if the product is damaged, when I receive it?
Answer: Before sending the product to you, we make sure every product is in good condition. Please check the package before you sign. If the product is not in good condition, please don’t sign for it. Then please ask for a certificate (often includes a picture of the damaged goods) from the courier company, and contact us immediately.
Question: Is the shipping Price included in the Order?
Answer: No, the prices of accellertechnologies.com don’t include shopping; you must extra pay for your shipping.
Question: What courier Options are available?
Answer: accellertechnologies.com currently ships small and medium-sized orders by recognized domestic and international couriers such as FedEx, DHL, UPS, USPS, and a range of domestic and international couriers. Additionally, we provide flexibility for our clients to choose their desired courier as per their unique needs.
Question: How do I save on shipping?
Answer: Due to the high price of international shipping, we suggest our customers buy everything they want in one order. That way, the per-item shipping cost could be minimized.
If you can wait a little longer, please choose the standard shipping method, it will be much cheaper than using express shipping.
Question: How Long Will It Take To Delivery?
Answer: The total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 7-10 days, and express shipping normally takes 3-5 days. Processing takes 1-3 days normally.
Question: Are the packages insured?
Answer: Shipping with couriers is insured and can be tracked online. Once your goods are sent out we will email you a tracking number so you can trace your delivery any time you want.
Question: How can I trace my order?
Answer: Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website on which you could trace your order.
After Sale Services
Instructions for returning defective or damaged goods
Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.
If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.
Please go to our Help Center to submit a ticket, and we will offer you a return code and our return address, along with additional important instructions.
Generally, we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and USPS. Normally it will take 2 weeks to return goods to us by Post Office.
The policy of refund, repair, and replacement
We will try our best to make sure the products shipped to our customers are in the best condition.
a. Return and full refund
Products with quality problems, if notified in 7 days (from the date products were received) can be returned and refunded.
Customers will need to send the products back to us, when we receive the products, we will give you a full refund. However, if the product is non-faulty and the customer claims that they ordered the product by mistake, there is up to a 25% restocking fee in place.
b. Replacement
Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced.
Customers will need to send the products back to us, when we receive the products, we will replace them with new ones and ship them back to you. –We will pay all the necessary shipping fees for the replaced products that we ship to you.
c. Return and partial refund.
accellertechnologies.com cannot give a full refund for quality problems such as:
The product does not look like the ones in your picture.
The product is not what I’d imagine it to be.
I am not satisfied with this product.
We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.
Question: Who is responsible for product damage or loss during transit?
Answer: We offer Shipping Insurance to protect your package, in case of loss or damage problems. If any missing issues are reported to us, we will reship your order immediately. You can add shipping insurance when you checkout your order, it is worth it.
Products Questions?
Question: How come I can’t install some of the hardware that I’ve bought?
Answer: Please check if the software you’ve downloaded is compatible with your current Operating System, if you are using the Linux OP, please download and use Linux-compatible software.
Question: Is There A Catalog Available?
Answer: Sometimes the wireless strength in your local area may be too weak for your Wi-Fi device to connect automatically to the Internet. In these cases, we suggest you manually connect to a named Internet connection by entering its network name (also called service set identifier or SSID).
If this still doesn’t work, please check if the network password you entered is correct. If you have set your own Wi-Fi password, please make sure your encryption method (WEP, WPA, or WPA2-PSK) is compatible with your router’s model.
Question: I notice the difference in prices among different online shops, why?
Answer: Due to the dynamic nature of our product line as well as our effort to provide the lowest price to our customers, compiling a catalog would not be very fruitful.
Our website contains all the information we have on our products. If you have any specific questions, we welcome you to contact our customer service representatives.
Website Troubleshooting
Question: I paid for an order and the order was canceled, why?
Question: Why was my order canceled? Why did you refund my payment?
Answer: Under special circumstances, we reserve the right to cancel any order and refund the payment. Trust us when we do so, we have good reasons for it.
I Can’t Log In to the site
Please follow the following instructions:
Check your login details. Your login username is the email address you used for registration. It might be a problem caused by accellertechnologies.com system maintenance – Please wait 30 minutes and try again. Ensure that cookies from www.accellertechnologies.com are accepted in your browser (Internet Explorer or others). If nothing works please submit a ticket, our customer service will help you solve it out. TIP: If you’re not sure if the problem is with us or you, please test logging in with a different set of computers, or try different browsers.
If you made a mistake when you registered, you can’t access your account, and you’ve never made any orders, it might be quickest to just use the registration to sign up again for a new account.
If you have forgotten your password, please click here to get a new password.
Question: What Does My Order Status Mean?
Answer: Here is all the different order status, and you will find the explanations below:
– Pending
– Payment Received
– Payment Confirmed
– Payment Reviewing
– Processing
– Packaging
– Shipped
– Complete
– Void
– Contacting Customer
– Order Tracing
– Cancelled
– Refunded
– Repackaging
– Returned
– Repaired
– Replaced
– Return-refunded
Every time you checkout an order at accellertechnologies.com, an order number is created for you.
If you decide not to pay for an order you’ve checked out, you don’t need to do anything – it will just automatically expire later.
Understanding of Order Status:
Pending
This means that you have placed an order successfully, but we still have not received your payment. (You may have paid your order by western union or bank transfer, but it will take some time to confirm your payment and update the status. Generally, we can confirm western union payment in 24 hours on working days; if you pay by bank transfer, it will be a little slower, and normally it will take about 4-7 days to transfer money to our bank account.
Payment Received
This means we have received your payment. Your order will be handled according to our standard procedure.
Payment Confirmed
If you pay your order by PayPal, it means that we have verified your payment. If you pay by western union or bank transfer, it means that the payment information you offered is all matched, and we already get the money.
Payment Reviewing
This means there are some problems with your payment, our customer service staff will contact you for details you can also email them to:[email protected] to speed up the verification.
Processing
This means we are processing your order. We are gathering all the products you ordered together and checking the quality, making sure they function well.
Packaging
We are packing all the products properly, also will follow your instructions to label the package or add customized invoices to the package.
Shipped
This means we have sent out your order. You will receive an email from customer service including a tracking number and links. You can also log in to your account to check it.
Complete
This means your order was delivered successfully; we will stop tracing this order. If there are any after-sale issues, please contact our customer service representative for further action.
Contacting Customer
When we handle your order, there may be some unexpected issues, e.g. you ordered a piece of jersey but forgot to tell us which size you want. If you find your order is in such status, please check your email or phone, we may have contacted you but failed. We also suggest you go to our Help Center to submit a ticket; it’s easy to solve your problem.
Void
The order in this status will be irremediable and useless. The best possibility is that you asked us to cancel an unpaid order.
Other statuses do not mean too much to customers. Basically, they mainly help us to deal with after-sale issues and financial matters.
Question: How to Check My Order?
Question: I Can’t Log In to My Account! /I Have Problem In Logging In
Answer: Please follow these instructions:
Check your login details. Your login username is the email address used for registration.
It might be a problem caused by accellertechnologies.com system maintenance – Please wait 30 minutes and try again. Ensure that cookies from www.accellertechnologies.com are accepted in your browser (Internet Explorer or others). If nothing works please submit a ticket, our customer service will help you solve it out.
TIP: If you’re not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.
If you made a mistake when you registered, you can’t access your account and you’ve never made any orders, it might be quickest to just use the registration to sign up again for a new account. If you have forgotten your password, please go here to get a new password.
Policies and Terms
accellertechnologies.com Term of Use
ACCESSING, BROWSING, OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
Use of Site:
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, accellertechnologies.com hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by accellertechnologies.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by accellertechnologies.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by accellertechnologies.com in advance.
accellertechnologies.com reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if accellertechnologies.com believes that customer conduct violates applicable law or is harmful to accellertechnologies.com’s interests. You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that
(a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person;
(b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law;
or
(c) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties. accellertechnologies.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and accellertechnologies.com has no obligation to investigate the authorization or source of any such access or use of the Site.
YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.
You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify accellertechnologies.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.
Remedies
You agree that accellertechnologies.com’s remedy at law for any actual or threatened breach of this Agreement would be inadequate and that accellertechnologies.com shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that accellertechnologies.com may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.
No right or remedy of accellertechnologies.com shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys’ fees, and expenses.
No instance of waiver by accellertechnologies.com of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future, or another waiver.
Arbitration
Where the parties fail to settle a dispute within 30 days after a dispute occurs, they agree to submit the matter in a United States court of law for arbitration which shall be conducted in accordance with the arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.
Typographical Errors
While accellertechnologies.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. accellertechnologies.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, accellertechnologies.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is miss-priced, accellertechnologies.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Disclaimer And Limitation Of Liability
Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, this site, the products offered for sale on it, and the transactions conducted through it are provided by accellertechnologies.com on an “as is” basis. accellertechnologies.com makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, accellertechnologies.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, no infringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes, or typographical errors.
accellertechnologies.com does not warrant that the content will be uninterrupted or error-free. To the maximum extent permitted by law, accellertechnologies.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect, incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law,
accellertechnologies.com’s total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the number of fees actually paid by you to accellertechnologies.com during the month immediately preceding the act allegedly giving rise to accellertechnologies.com’s liability.
Termination and Effect of Termination
In addition to any other legal or equitable remedies, accellertechnologies.com may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and accellertechnologies.com shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
Intellectual Property Infringement Policy
It is the policy of accellertechnologies.com to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent, and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that accellertechnologies.com sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to [email protected] Information required
1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the site (product(s) URL);
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number, and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6. Identification of the intellectual property rights that you claim are infringed by the Website (e.g. “XYZ copyright”, “ABC trademark, Reg. No. 123456, registered 1/1/04”, etc.); and
7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
Copyright
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software, and other content on the website of accellertechnologies.com (collectively, “Content”), belongs exclusively to accellertechnologies.com or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by accellertechnologies.com, without accellertechnologies.com’s express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on accellertechnologies.com as well as the use of accellertechnologies.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the Site and for no other purpose. The collection, arrangement, and assembly of all content on this Site (the “Compilation”) belong exclusively to accellertechnologies.com. You may not use accellertechnologies.com’s Content or Compilation in any manner that disparages or discredits accellertechnologies.com or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the “Software”) is the property of accellertechnologies.com and/or its Software suppliers. The Content, the Compilation, and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by accellertechnologies.com. Violators will be prosecuted to the full extent of the law.
Review and Comments
Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide accellertechnologies.com, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and accellertechnologies.com shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of accellertechnologies.com and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant accellertechnologies.com the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by accellertechnologies.com will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead accellertechnologies.com or third-parties as to the origin of any Submissions or Content. accellertechnologies.com may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.
Privacy Policy
We understand that one is very concerned about the usage and sharing of your personal information. And we appreciate your belief in our prudence and sensitivity in handling this issue. This declaration will specify our policy regarding the protection of your privacy. Our website is under the operation of accellertechnologies.com. If you have visited our website, that will be considered to be your acceptance of this privacy policy.
Automatically collected information
Whenever you interact with us, we will receive and deposit the given information. For example, like many other sites, we use “cookies”. When your internet browser visits accellertechnologies.com, we will collect some information. (Please refer to the sample of information collecting process stated at the end of this policy) Many companies provide you with the technology that can help you to visit the website anonymously. Although under this condition we can’t offer you the individualized experience on our website as your ID is unidentified, we still like to remind you of the existence of these technologies.
E-mail Correspondence
To help us make the E-mail more useful and interesting when you open the email from accellertechnologies.com, we will often receive a mail confirming you have read the delivered email (If your computer supports this function). We will also make a comparison between our customer list and other companies in order to avoid junk messages. The information from other resources:
We may collect your information for other resources and add it to our customer database (please refer to the sample of the information-collecting process stated at the end of this policy)
Cookies
Cookies can be defined as a kind of discriminating symbols consisting of letters and numbers read in your computer hard disc by us through your internet browser so that our system will identify your browser during your visit and display the characteristics and quantity of items in your shopping cart.
The help function of the toolbar on your browser will tell you how to prevent the browser from installing new cookies and inform you when the browser is installing a new cookie or shutting down the cookies totally.
Besides, you can close or cancel similar data of browser add-ons like Flash cookies by changing its setting or visiting other manufacturers’ websites.
However, cookies can help you to make the most use of the best special services from accellertechnologies.com, so we recommend you set up an open status for this program.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that accellertechnologies.com is not responsible for the operation of or content located on or through any such site.